AOK8

Yet Steve Browne, chief people officer for a Cincinnati, Ohio-based restaurant chain with more than 1,000 staff, sees some HR departments focusing too heavily on legal aspects of the role – in other words, defending the company from getting sued. “Many HR professionals are very literal,” says Browne. “They learn the rules, the laws, the regulations and that's how they run HR.” In these kinds of firms, directing unhappy employees to the HR department is less a means of resolving problems fairly and more a way of mitigating potential threats.

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